Our Helpline

You can call our Helpline on 0800 054 8400 from 9am-5pm Monday to Friday.

We’re here to keep you company in your grief journey, however big or small your grief feels at the moment, our team of Suicide Bereavement Advisers are here to talk.

Our Helpline is a listening service that provides emotional support and practical guidance to adults bereaved by suicide in England and Wales, from day one of their loss, whether a family member, friend, colleague or someone else, at any point in the grief journey.

Know that you can call our Helpline if you’re feeling sad, overwhelmed, numb, angry, frustrated, or worried, as well as when you’re feeling ok in that moment but still want some support. We’re here to have a chat and help.

There are many reasons and different scenarios in which calling a Helpline for support would be useful. Some examples of which are below:

  • Everyone grieves differently which can make it a lonely journey and with suicide loss the stigma can add to that feeling of isolation. Remember you are not alone and know that our team is there to listen and support you.

  • Talking to someone about your suicide loss who is outside of your network and is anonymous can be really powerful as you can express feelings that you may be nervous to talk about with people you know.

  • Chatting to our team about our Counselling Service offering, the process and practicalities can be really beneficial when deciding whether or not to apply for counselling.

  • There are lots of practicalities that follow losing someone to suicide like, funerals, manging debt and inquests and our Suicide Bereavement Advisers can help signpost you to useful resources that can help.

  • Supporting someone grieving can be really challenging if you have never done it before. We provide online guidance through Our Conversation Guide but you can also call our Helpline for a chat about how you can best support them.

  • There are plenty of other services that provide other options of support, with different specialist focuses (e.g. children, local in person groups, services for widows etc), but finding the right one can be hard especially when navigating lots of online links! You can speak to our team about what you’re looking for and our team can signpost you to services.

  • Often we know that help would be useful but we’re not sure what would work for us. From Counselling to in person groups or even digital support and content like podcasts, there is something for everyone. Our team have a wealth of knowledge of specific suicide loss resources so you can ring them to chat through the options out there.

  • The build up to a loss anniversary or significant date (e.g. inquest, birthday, mother’s/ father’s day, religious holiday) can be a really challenging time where the anticipation can feel all consuming. It’s so important to chat to someone about your feelings at this time and our team is there to listen.

You can also call our Helpline if you’re receiving Counselling from us and need to discuss any logistics (e.g. moving an appointment) as well as if you want to find out more about Fundraising or enquire about anything to do the with charity broadly.

Out of Hours Support 

If you are in need of support outside of our Helpline hours (Monday - Friday 9am-5pm) please know you are not alone and there are other services available.

Whatever you are going through, a Samaritan is available to chat to 24hrs a day, they are waiting for your call on 116 123.